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Delivery policy

Shipping and delivery policy for services and products applies to all forms of purchase at CCK.

1. Delivery form

  • When purchasing products/services at CCK, you can choose one of the following forms of transportation and delivery:
    • CCK directly transports and delivers to customers tangible products such as activation codes, servers, etc.
    • For online services, CCK will deliver to customers via Email, text messages and manage at https://id.cckvn.vn
 

2. Delivery time

    • Free shipping nationwide for all types of services/products.
    • Time frame from 8:00 to 17:30 daily.
  • In case the product/service needs to be installed, CCK will provide free support through remote control software such as UltraView, TeamViewer, Anydesk,…
  • In special cases for large-volume services, CCK will support on-site product delivery & training (costs will be calculated after agreement) for Hanoi city and neighboring provinces.